Frequently Asked Questions

Everything you need to know about our olfactory craftsmanship.

Are your fragrances vegan and cruelty-free?

Yes, all Matiere Premiere fragrances are vegan and we never test on animals. We focus on high-quality natural ingredients combined with safe synthetic notes to ensure ethical luxury.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

Can I return a fragrance if I don't like the scent?

We offer a 30-day return policy for unopened and sealed products. We recommend purchasing our discovery set first to find your perfect scent before committing to a full-size bottle.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.

How should I store my perfume to ensure longevity?

To preserve the integrity of the ingredients, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.